A scattered setup.
Separate communications arrangements made it harder to coordinate office staff and people working in the field.
CUSTOMER STORY / RTL TRADES
Office and field.
Better connected.
RTL Trades worked with UX Connect to bring its business communications together through RingCentral, connecting office staff and mobile trades across South East Queensland.
THE WORKING DAY
Communication that
moves with the team.
RTL Trades’ customer story describes a move from separate mobile plans towards one RingCentral platform, simplifying billing and bringing calls into a more consistent setup.
Listen to each part of the team.
UX Connect worked with people across the business to understand their requirements and support the RingCentral rollout.
Simpler calls and ongoing support.
The published customer story highlights clearer after-hours routing, transcription support for quotes and work orders, and fewer duplicated mobile plans.
A SENSIBLE NEXT STEP
What could a better phone setup look like for you?
Tell us what’s getting in the way. We’ll help you work out where to start.