Understand your day.
We listen to your team, review the current setup and find what’s getting in the way.
SMARTER SYSTEMS. A BETTER WORKING DAY.
Less chasing.
More getting
things done.
Your phones, your workflows and your team, working together. We help Australian businesses get more from RingCentral, monday.com and the tools they already use.
Real people. Practical advice. Support that stays.
A smoother working day
YOUR BUSINESS, CONNECTED 01 / 03
A customer calls.RingCentral · Business communications
Keep the next step clear
The work has a home.monday.com · Enquiries & follow-ups
New customer enquiry
JTAssigned to your teamFollow up
✓
One clear next step.Less re-entering. Fewer loose ends.
UXDesigned around your business.
Supported by UX Connect.
Supported by UX Connect.
Illustrative workflow. Connections are scoped to your systems and requirements.
01 / A MORE CONNECTED BUSINESSEXPLORE WHAT’S POSSIBLE ↓
BUILT AROUND YOUR PEOPLECONNECTED TO HOW YOU WORKSUPPORTED BEYOND SETUP
Certified Delivery PartnerRingEX & RingCX
Silver Channel PartnerWorkflow design, implementation & support
THE RIGHT TOOLS. PROPERLY PUT TO WORK.
Good technology should
make your day easier.
Missed calls. Updates buried in inboxes. The same details entered twice. We start with what’s slowing you down, then design a setup that makes sense for your team.
01 / COMMUNICATIONS
Make every call count.
RingCentral phone and contact centre solutions, configured for the way you work.
Explore RingCentral ↗02 / WORKFLOWS & CRMKnow what happens next.
monday.com workspaces that give your team a clear view of customers, projects and priorities.
Explore monday.com ↗03 / INTEGRATION & AUTOMATIONStop doing things twice.
Practical connections and automations that take repetitive work off your plate.
Connect your tools ↗
Certified Delivery Partner · RingEX & RingCX01 / RINGCENTRAL
Better conversations.
Fewer missed moments.
Give customers a clearer way to reach you and your team the flexibility to answer. We help plan, set up and support your business communications from the first call flow onwards.
- Business calling, team messaging and video with RingEX
- Customer service and contact centre workflows with RingCX
- Number porting, call routing, devices and team training
- Hands-on support as your business changes
YOUR CALL FLOWDesigned for your team
Customer calls your business
A clear welcome. The right direction.
SalesReach the right person
SupportGet help moving
After hours?A plan for that, too.
Illustrative call flow. Your setup is tailored to your business.YOUR WORK, IN VIEWIllustrative monday.com workflow
From enquiry to delivery.
Customer / jobOwnerNext step
New customer enquiryJTFollow up
Site visit bookedAKScheduled
Proposal acceptedJTReady to start
Customer onboardingAKIn progress
WHEN a job moves to “Ready to start”
THEN create the onboarding tasks
Example only. Boards and automations are designed around your process.THEN create the onboarding tasks
Silver Channel Partner02 / MONDAY.COM
Less “where’s that at?”
More moving forward.
Bring your sales pipeline, projects and everyday work into a shared workspace. We design the boards, connect the steps and help your people feel confident using them.
- CRM and sales pipelines with clear ownership
- Project, job and service tracking
- Automations for reminders, updates and handovers
- Dashboards, team onboarding and ongoing refinement
03 / CONNECT THE DOTS
Your tools should
talk to each other.
A call shouldn’t turn into a sticky note and three more jobs. We map the handovers, find the repetition and build practical ways to keep work moving.
01 / CAPTURE
Keep the details.
Give enquiries and customer information a clear place to land.
02 / CONNECT
Join up the work.
Connect the right tools and reduce manual re-entry.
03 / FOLLOW THROUGH
Make the next step clear.
Use ownership, reminders and useful automation to keep things on track.
A PRACTICAL PLACE FOR AI
Start with a useful job for it to do.
We help you explore AI where it can reduce admin or improve a customer handover, with clear boundaries and your team involved.
OUR APPROACH
We stay until it
works in the real world.
Software is only part of the picture. The process, the people and the support matter just as much.
Design a better way.
We map a practical solution, with clear scope and a rollout that suits your business.
Set up. Connect. Train.
We configure the tools, test the workflow and help your people get comfortable.
Keep making it better.
We stay available for support and help your setup keep pace as things change.
SMALL BUSINESS PEOPLE. ON YOUR SIDE.
We know you’ve got
a business to run.
UX Connect was founded in 2022 after seeing how often businesses were left to make technology work on their own.
Led by Paul Davidson, Founder and CEO of UX Group, we bring practical advice and hands-on support in communications and business operations to Australian small and medium businesses.
From trades and NDIS providers to accounting firms and childcare centres, the aim is the same: remove frustration and give your team time back.
We do what we say we will, when we say we’ll do it.GOOD QUESTIONS
Let’s clear
a few things up.
Can you help with a setup we already have?
Yes. We can review your current RingCentral or monday.com setup, understand what isn’t working and recommend practical improvements.
Do we need to change everything at once?
No. We can start with the part causing the most frustration and plan improvements in manageable stages.
Can you connect RingCentral and monday.com?
We can assess the workflow you need and scope the right connection. What’s possible depends on your plans, permissions, available integrations and how your data is organised.
What does it cost?
Software, implementation and ongoing support depend on your team, requirements and scope. We’ll talk through the options and provide a clear proposal before work starts.
Will you train our team?
Yes. Onboarding and training are part of making the system useful. We agree the support your team needs as part of the project scope.
A BETTER WORKING DAY STARTS HERE
What’s taking up
too much of your time?
Tell us what’s getting in the way. We’ll help you work out a sensible next step.